Frequently Asked Questions

Creating a 720pub account is quick and straightforward. Click the 720pub Login link in the navigation menu and select the registration option. You will need to provide a valid email address, create a secure password, and enter your date of birth. Once your basic details are submitted, you will receive a verification email — click the link inside to activate your account. From there, you can complete your KYC verification to unlock full deposit and withdrawal functionality. The entire process typically takes less than five minutes.

720pub requires a valid Philippine government-issued ID to verify your identity. Accepted documents include:

• PhilSys National ID
• Philippine Passport
• Driver's Licence (LTO)
• SSS or GSIS ID
• Voter's ID
• PRC Professional ID

You may also be asked to submit a selfie holding your ID and a proof of address (such as a recent utility bill or bank statement). KYC verification is required before your first withdrawal can be processed. Most verifications are completed within 24 hours.

No. 720pub strictly enforces a one account per player policy. Creating multiple accounts — whether using different email addresses, phone numbers, or payment methods — is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you have forgotten your login details, use the password reset function or contact our 24/7 support team for assistance.

720pub strictly enforces a 21 years and above age requirement in line with Philippine gaming regulations. This applies to all account registrations, deposits, and gameplay. Age is verified during the KYC process. Any account found to belong to a player under 21 will be immediately suspended, all funds returned, and the account permanently closed. We take underage gambling very seriously and encourage parents and guardians to use device-level parental controls.

Go to the 720pub Login page and click "Forgot Password?" below the login form. Enter the email address registered to your account and we will send you a password reset link. The link is valid for 30 minutes. If you do not receive the email within a few minutes, check your spam or junk folder. If you still cannot access your account, contact our support team via live chat and we will verify your identity and assist you directly.

720pub supports a wide range of payment methods popular with Filipino players:

• E-wallets: GCash, PayMaya
• Bank transfers: BPI, BDO, Metrobank
• Cards: Visa, Mastercard

All transactions are processed in Philippine Peso (₱). GCash and PayMaya deposits are typically instant, while bank transfers may take 1–3 business hours depending on your bank. We are continuously adding new payment options to make banking at 720pub as convenient as possible for players across Manila, Cebu, Davao, and the rest of the Philippines.

The minimum deposit at 720pub is ₱100 for GCash and PayMaya, and ₱500 for bank transfers. There is no maximum deposit limit for standard accounts, though high-volume deposits may require additional verification for security purposes. We recommend starting with a comfortable amount that fits your entertainment budget — never deposit more than you can afford to lose.

Withdrawal processing times at 720pub depend on your chosen method:

• GCash / PayMaya: Within 1–4 hours (most are processed within the hour)
• BPI / BDO / Metrobank: 1–3 business days
• Visa / Mastercard: 3–5 business days

All withdrawals require a completed KYC verification. The minimum withdrawal amount is ₱500. Withdrawals are processed to the same payment method used for your most recent deposit, in line with our anti-money laundering policy.

There are a few common reasons a withdrawal may take longer than expected:

• Your KYC verification is still pending or incomplete
• The withdrawal amount exceeds your daily limit and requires manual review
• There is an active bonus with unmet wagering requirements on your account
• Your bank is experiencing processing delays on their end
• Additional security checks have been triggered for large transactions

If your withdrawal has been pending for more than 24 hours, please contact our support team via live chat and we will investigate immediately. We aim to resolve all withdrawal queries within the same business day.

720pub does not charge any fees on deposits or withdrawals. However, your bank or e-wallet provider may apply their own transaction fees — for example, some banks charge a small fee for interbank transfers. We recommend checking with your payment provider for their current fee schedule. Any fees charged by third-party payment processors are outside 720pub's control and are the responsibility of the player.

The 720pub welcome bonus is automatically credited to your account after you complete your first qualifying deposit. There is no promo code required — simply register, verify your account, make your first deposit of at least the minimum qualifying amount, and the bonus will appear in your account balance within minutes. Make sure to read the full bonus terms before depositing, as wagering requirements and eligible games apply.

Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before you can withdraw any winnings derived from it. For example, if you receive a ₱1,000 bonus with a 20x wagering requirement, you must place a total of ₱20,000 in bets before the bonus converts to withdrawable cash. Not all games contribute equally — slots typically contribute 100%, while table games like blackjack may contribute less. Always check the specific terms of each promotion for full details.

No — bonus funds cannot be withdrawn until the associated wagering requirements have been fully met. If you request a withdrawal before completing the wagering requirements, the bonus and any winnings generated from it will be forfeited, and only your original deposit amount (minus any losses) will be returned. We recommend keeping track of your wagering progress in the Bonuses section of your account dashboard.

720pub offers a comprehensive game library designed for Filipino players, including:

• Slots: Hundreds of titles from leading providers, with varying themes, paylines, and RTP rates
• Live Bingo: Fast-paced bingo sessions with real hosts and chat features
• Blackjack MH: Multi-hand blackjack with competitive odds
• Live Casino: Real-time table games with professional dealers streamed in HD
• Sports Betting: Coverage of PBA, NBA, UFC, boxing, and international football

New games are added regularly. Browse the full catalogue at the 720pub Casino page.

Yes — many of 720pub's slot titles and select table games offer a demo or free-play mode that lets you try the game without wagering real Philippine Peso. This is a great way to learn the rules, understand the paytable, and get comfortable with a game before committing real funds. Note that live dealer games and sports betting are not available in demo mode, as these require real-time participation. Look for the "Try for Free" option on eligible game tiles.

Yes. All games on the 720pub platform use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and independent of previous results. Our game providers are regularly audited by independent testing laboratories to verify fairness and accuracy of published RTP (Return to Player) percentages. 720pub is committed to transparent and fair gaming for every Filipino player on our platform.

720pub uses 256-bit SSL encryption on all data transmitted between your device and our servers — the same standard used by major banks. Your financial transactions are processed through PCI-DSS compliant payment gateways. We also offer two-factor authentication (2FA) for an additional layer of account security. Our data handling practices comply with the Philippines Data Privacy Act of 2012 (Republic Act 10173). We never sell or share your personal information with third parties for marketing purposes without your explicit consent.

If you suspect that someone has accessed your 720pub account without your permission, take the following steps immediately:

• Change your password right away via Account Settings
• Enable two-factor authentication if not already active
• Contact 720pub support via live chat to flag the account for security review
• Review your recent transaction history for any unauthorised activity

Our security team will investigate and, if necessary, temporarily freeze your account to prevent further unauthorised access while the matter is resolved. Never share your password or OTP with anyone — 720pub staff will never ask for your password.

720pub provides a full suite of responsible gaming tools available to every player at no cost:

• Deposit Limits: Set daily, weekly, or monthly caps on how much ₱ you can deposit
• Loss Limits: Cap the maximum amount you can lose within a set period
• Session Time Limits: Set a maximum duration for each gaming session
• Reality Checks: Periodic pop-up reminders showing your session duration and spend
• Cooling-Off Period: Temporarily suspend your account for 24 hours, 7 days, or 30 days
• Self-Exclusion: Permanently or long-term close your account for 6 months up to 5 years

All tools can be activated from the Responsible Gaming section of your account settings. For more details, visit our Responsible Gaming page.

To activate self-exclusion, log in to your 720pub account, go to Account Settings > Responsible Gaming, and select the Self-Exclusion option. Choose your preferred exclusion period — from 6 months up to permanent exclusion — and confirm your selection. Once activated, self-exclusion cannot be reversed during the chosen period. You will be logged out immediately and will not be able to log back in or create a new account during the exclusion period. If you need emergency self-exclusion, contact our support team via live chat and we will action it immediately.

720pub operates under applicable Philippine online gaming regulations and is committed to full compliance with the responsible gaming standards set by the Philippine Amusement and Gaming Corporation (PAGCOR). PAGCOR is the primary government body overseeing online gaming operations in the Philippines. Our platform undergoes regular compliance reviews to ensure that all player protection measures, age verification processes, and responsible gaming tools meet or exceed regulatory requirements.

720pub offers multiple ways to reach our support team:

• Live Chat: Available 24/7 directly from the website — the fastest way to get help
• Email: [email protected] — we aim to respond within 2 hours

Our support agents are fluent in English and Filipino, and are trained to assist with account issues, payment queries, technical problems, and responsible gaming concerns. We do not offer phone support at this time, but our live chat response times are typically under 2 minutes.

If a game crashes or disconnects during an active session, do not panic — your account balance and game state are automatically saved on our servers. Simply refresh the page or relaunch the game and your session should resume from where it left off. If your balance does not reflect correctly after reconnecting, contact our support team via live chat with the game name, approximate time of the crash, and your account username. We will investigate and resolve any discrepancies promptly.